Returns & Exchanges

At Our Place, we want you to love your home essentials; however, if you are not completely satisfied, we offer a 100-day return window for most products. Items must be returned in their original packaging to ensure a full refund or seamless exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Carefully place your kitchenware in its original box and attach the prepaid label to the exterior of the package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number until your refund is processed.